TGV Areas of Responsibility

October 2, 2018

Dear Residents,

Recently there was a request from a resident for a definitive list of the responsibilities in respect of Tadpole Garden Village and the difference between the services provided by the Parish Council, the Borough Council, Tadpole Garden Village Community Interest Company (TGVCIC, via Preim) and the various developers. Below is information on the services provided by TGVCIC, via Preim.


Please find below a link to a copy of your 2018/19 service charge budget for Tadpole Garden Village. The service charge is used to maintain TGVCIC assets, and to administer TGVCIC services.

Click here for the 2018/19 budget.

The budget details all of the maintenance services that the TGVCIC will provide once the development has been completed. The services provided by TGVCIC are set out in detail in the transfer document for each property. In general the practical services provided include grounds maintenance, play area surveys and maintenance, tree maintenance, emptying of general waste bins and general repairs on any areas that belong to the TGVCIC. The budget also includes a reserve fund provision which will be used for any replacement or large repair works that are required to TGVCIC assets.

Alongside the maintenance services listed in the budget, TGVCIC (via Preim) provides a number of administration services as follows:

Provision of a telephone helpline
Dealing with property owner queries
Provision of an Account Manager undertaking regular site meetings including attendance at ‘handover’ meetings
Provision of a Community Mobiliser
Preparation and issue of a seasonal newsletters
Managing allotment allocations
Provision of websites accessible to members ( &
Preparation of an annual service charge budget
Procurement and contractor vetting
Invoicing and collection of the annual service charge
Managing service charge debt
Preparation of monthly income and expenditure records accessible to property owners
Arranging an independent annual audit of CIC and service charge accounts
Provision of financial reports
Fulfilling the role of CIC Company Secretary
Arranging and attending residents meeting
Supporting the residents steering committee
Holding a register of property owners and maintaining records
Making the annual return
Liaising with vendors and purchasers solicitors and responding to queries during house re-sales

The services shown in the service charge budget are only being undertaken by Preim on areas of land that have been handed over to the TGVCIC. For all non-handed over areas the maintenance responsibility lies with the relevant housebuilder, or Crest Nicholson Strategic Projects (CSP) who are providing the major infrastructure and larger areas of public open space. The housebuilders and CSP are also responsible for the traffic and contractor management.

Chris Tanner, Preim’s community mobiliser at Tadpole, previously uploaded an article showing the areas that the TGVCIC currently maintains. Please follow this link to see this article.

The website link above also provided plans showing which areas will eventually be adopted by the local authority (e.g. larger spine road around TGV). These areas will be maintained by the housebuilders/CSP before adoption, and subsequently will never form part of TGVCIC’s maintenance and management remit.


Councillor Rahul Tarar has provided a general list confirming the services that Swindon Borough Council and the Parish Council provide. If residents have any queries regarding the following items, they should contact Swindon Borough Council who would be able to provide more detail on the services provided:

Public Transport
Education/School places
Street signage
Roads and highway regulations once roads are adopted
Bin Collection
Environmental and Regulatory
Social housing
Public Health
Social Care- Adult
Social Care- Children
The Parish Council empty the dog waste bins on site

We trust that the above information provides an overview of the services you receive via your service charge, and those you receive via your council tax.

For any further information on the services provided by the TGVCIC please contact the Preim helpdesk on or (01778) 382210.